Heat Pump Repair

Providing honest and reliable Heat Pump Repair services to keep your family comfortable.

Heat Pump Repair Video Transcript

Casey Services HVAC provides our customers with honest, affordable, and reliable heat pump repair.
[On screen: Honest, Affordable, Reliable]

All of our technicians are NATE Certified, so you can feel confident that a qualified professional will work on your heat pump system.

Signs You Need Heat Pump Repair

There are several signs that indicate you might need a heat pump repair, like:

If your heat pump is not heating or cooling
[On screen: Not heating or cooling]

Your heat pump is frozen
[On screen: Frozen]

There’s a musty smell
[On screen: Musty smell]

Your heat pump is constantly running or short cycling
[On screen: Short cycling]

Your heat pump is making loud noises
[On screen: Making loud noises]

The heat pump fan isn’t working
[On screen: Fan isn’t working]

Weak airflow from vents
[On screen: Weak airflow]

And higher than normal power bills
[On screen: Higher bills]

Check our website for a full list of signs you may need heat pump repair.

Why Casey Services Heat Pump Repair?

Casey Services has been providing heat pump unit repairs to families in Raleigh, Wake Forest, Durham, and the surrounding areas for over 50 years.
[On Screen: Raleigh, Wake Forest, Durham]

Our techs are customer-focused and honest with pricing. We’ll never try to upsell you on things you don’t need. Plus, our techs are all NATE Certified, so you never have to worry about your warranty being voided by someone unqualified.

So give us a call or fill out our form so we can get your heat pump up and running again!

Casey Services Heat Pump Repair Benefits

  • Guarantee Repairs – If a part we’ve replaced breaks within a year, we will come back and replace it free of charge.
  • Affordable & Reliable Our solutions are both sensible and affordable. No upselling or unnecessary services.
  • 50 Years of Experience Our experience allows us to diagnose quickly and get your system running ASAP.
  • Service Areas – Serving Wake Forest, Raleigh, Durham, and the surrounding areas.

Our Heat Pump Repair Practices

Heat pumps are in charge of keeping you comfortable in both sweltering and freezing temperatures. If you need heat pump repair, you need it done right. Our HVAC technicians always provide you with high-quality repairs so you can stay comfortable, even in the most extreme weather.

Our AC repair service keeps you comfortable

Emergency rates may apply outside normal business hours.

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Watch This & Save $$$

By checking your thermostat, air filters, breakers, and vent temperatures, you could save yourself a heat pump repair call. Watch to find out more.

Our Customers Love Us

See what our heat pump repair customers have to say.

How Do I Know If My Heat Pump Needs Repair?

Below are the 13 most common symptoms of a broken or inefficient heat pump. If your heat pump has any of these symptoms, it likely needs service.

Metal fins on the unit that have been bent in

High electric bill

If your heat pump system is not functioning properly, it can cause your energy bill to spike. This is because it’s having to use more power and energy than normal.

Clicking noise

Listen to the unit. If you hear a clicking noise when the unit tries to turn on, it may mean that your starter capacitor is bad. Call us to schedule your heat pump repair.

System won't turn on

If your system won’t turn on, make sure the unit has power first. Check your breaker box and make sure nothing has flipped.

System overheating

Smelling a burnt odor or noticing that the unit is constantly turning itself on and off is a strong sign that your heat pump system is overheating.

System is on, but it’s blowing warm air

Feeling warm air coming from the vents when the thermostat is set to cool is a sign that your system needs work.

High humidity

If you have prolonged high humidity indoors, then your heat pump is struggling to keep up. This may be a sign of a larger issue.

Bad odors

A dank or moldy smell coming from the heat pump unit or vents indicates that there may be some mold or mildew built up somewhere in your system. It’s best to fix this sooner rather than later as the smell may get worse.

Certain rooms are hotter than others

When a heat pump is acting up, it is common to have rooms with large temperature differences. This may also be an issue with your ductwork.

Fan isn't moving

If you know that the system has power, but the fan still isn’t moving, then it could be a sign of a bad fan motor.

Clogged condensate drain

Your heat pump pulls out moisture from your home and sends it out via a condensate drain. If this drain line is clogged, it can push water up back up into the drain pan, which can cause various issues and odors. Please call us to schedule your heat pump repair.

System constantly running

Heat pumps often run constantly in the winter, but if this is happening during the summer months, it’s a good idea to call and get it serviced as this could be a sign of a larger issue.

Stuck in heating mode

If your heat pump is stuck in heating mode, often that means there is a problem with the reversing valve. There’s a couple reasons why this can happen, but you’ll need a professional to take care of it.

Ice accumulation

A small amount of ice can be normal during winter months. If a large amount of ice is forming, no matter the season, it could mean you have low refrigerant, issues with defrost controllers, a bad blower motor, or other problems.

Casey Services is an American Standard Customer Care Dealer


  • Trained Experts:  We stay updated on the latest tech to provide you with the highest quality of service.
  • Licensed by American Standard: In order to sell or install AS Heat Pump systems, you must meet specific requirements set by AS.
  • Decades of Experience: In addition to training, we have been working with AS for many years & know what it takes to properly service these systems.
American Standard Customer Care Dealer logo

We Repair All Brands

From ductless mini-split systems, to hybrid, to central air conditioning systems, we can service any system or brand of equipment that you may have.

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