Heat Pump Maintenance

Do you offer any discounts?

CASEY:  Yes, 15% – Yep, you get a 15% discount on parts AND labor. Maintenance customers are also priority, meaning we do our best to schedule you first. Additionally, any repairs made have a 1 year guarantee. 

COMPETITOR:  Very Few – Some offer priority service, but few to none offer discounts on parts or labor.

Do you guarantee any service or repair work? Do you warranty any parts or labor?

CASEY:  1yr on Service, 30 days on Report – Our Service Guarantee covers parts AND labor for 1yr. And our Report Guarantee is good for 30 days. If we replace a capacitor and it fails 2 days later, we replace the part for free so you’re not stuck paying for a new report + service call + parts + labor.

COMPETITOR:  Varies – It’s common to see competitors advertising “guaranteed repairs,” but they don’t explain what that means. And some only cover the part, so you have to pay for a new report + service + labor.

How quickly will we help you?

CASEY:  ASAP – Even on a busy, hot day, if you need service or repair, then we’ll prioritize you. And on that busy, hot day, you won’t be the only person calling for service. So being at the front of the line is great! 

COMPETITOR:  Some – Some offer priority, some don’t.

How long and how often is a proper maintenance check-up?

CASEY:  +1hr twice a year – For a technician to properly check your heat pump system they will need at least one hour. And to stay under warranty, normally you must have maintenance twice a year. Our NATE Certified technicians go through a full checklist of items before clearing your system. That’s how we keep your system under warranty and at peak efficiency.

COMPETITOR:  ~15-30m – Some won’t tell you. But we’ve seen many competitors take only 15 min once a year and check the bare minimum on a system. This leads to misdiagnosed problems, unneeded costly repairs, or even system damage.

What is a heat pump maintenance report? And how do I get a copy of the report?

CASEY:  Included – We always provide the homeowner a copy of their report and can provide another upon request.

COMPETITOR:  Maybe – You may have to call the business to request a copy, if they even have one. Yes, really – some don’t even keep a copy for themselves!

What is tested on my heat pump? And what readings & measurements are recorded?

CASEY:  Explained – We take the time to explain your heat pump systems’ health and if it can be improved.

COMPETITOR:  Maybe – Often this data is not shared or even accessible. And some competitors are in such a hurry they don’t take time to explain.

Will we try to sell you something you may not want or need?

CASEY:  Never – Our techs are paid well. Their focus is to make you happy, not sell you stuff you don’t need.

COMPETITOR:  Sometimes – Many price their maintenance contract low so they can later upsell or charge for ‘repairs they find’. And many actually train and pay their ‘techs’ like a salesman.

Are our technicians NATE Certified? Have we done proper background checks? Drug tests?

CASEY:  Always – All of our technicians are NATE Certified, background checked, must fulfill Continuing Education (CE), and are regularly/randomly drug tested. We want you and your family to feel safe and have the best service possible.

COMPETITOR:  Sometimes – Not all techs are NATE Certified or drug tested. Many do no additional training. Some don’t even require a proper background check or drug test. Yikes!

How much will something cost, and how can I verify?

CASEY:  Transparent – We’re straight shooters. All of the information about our company’s policies and pricing is available to you.

COMPETITOR:  Sometimes – Again, some trick you with coupons or low upfront prices… but later try to sell you something

What procedures do you have to keep everyone honest & reliable?

CASEY:  High Standard – If any of our staff gives unsatisfactory service, we take it seriously. One of our managers will get involved the solve the issue. And if you’re still not satisfied, senior leaders get involved. Yep, even the bosses get involved.

COMPETITOR:  Varies – One competitor technician cussed out a homeowner in their front yard – on camera! Yeah, that really happens.