Heat Pump Maintenance
Proper Heat pump maintenance could mean the difference between your system lasting 5, 10, or even 15 years! Keep your system maintained and avoid costly repairs.
Our Maintenance Vs Competitors
Heat pump maintenance isn’t a race to be cheapest – it’s about who can do the job right. Know what you’re paying for.
Heat Pump Maintenance Cost
How much does it cost for a heat pump?
CASEY: $165/yr – No hidden fees, or trying to ‘find’ something wrong with your system. We’ll send one of our NATE Certified Techs to do the first system’s maintenance twice a year, during normal business hours. Each additional system is only $100, and each accessory is $45.
COMPETITOR: $100-$190/yr – Yes, they may start cheaper or offer coupons. But often you get subpar service, and pay for unnecessary ‘fixes’ or ‘services’ later. And some only visit once a year.
Do you offer any discounts?
CASEY: Yes, 15% – Yep, you get a 15% discount on parts AND labor. Maintenance customers are also priority, meaning we do our best to schedule you first. Additionally, any repairs made have a 1 year guarantee.
COMPETITOR: Very Few – Some offer priority service, but few to none offer discounts on parts or labor.
Guarantee & Warranty
Do you guarantee any service or repair work? Do you warranty any parts or labor?
CASEY: 1yr on Service, 30 days on Report – Our Service Guarantee covers parts AND labor for 1yr. And our Report Guarantee is good for 30 days. If we replace a capacitor and it fails 2 days later, we replace the part for free so you’re not stuck paying for a new report + service call + part + labor.
COMPETITOR: Varies – It’s common to see competitors advertising “guaranteed repairs,” but they don’t explain what that means. And some only cover the part, so you have to pay for a new report + service + labor.
How quickly will we help you?
CASEY: ASAP – Even on a busy hot day, if you need service or repair, then we’ll prioritize you. And on that busy hot day, you won’t be the only person calling for service. So being at the front of the line is great!
COMPETITOR: Some – Some offer priority, some don’t.
How long and how often is a proper maintenance check-up?
CASEY: +1hr twice a year – For a technician to properly check your heat pump system they will need at least one hour. And to stay under warranty, normally you must have maintenance twice a year. Our NATE certified technicians go through a full checklist of items before clearing your system. That’s how we keep your system under warranty and at peak efficiency.
COMPETITOR: ~15-30m – Some won’t tell you. But we’ve seen many competitor techs take only 15 min once a year and check the bare minimum on a system. This leads to misdiagnosed problems, unneeded costly repairs, or even system damage.
What is a heat pump maintenance report? And how do I get a copy of the report?
CASEY: Included – We always provide the homeowner a copy of their report and can provide another upon request.
COMPETITOR: Maybe – You may have to call the business to request a copy, if they even have one. Yes, really – some don’t even keep a copy for themselves!
What is tested on my heat pump? And what readings & measurements are recorded?
CASEY: Explained – We take the time to explain your heat pump systems’ health and if it can be improved.
COMPETITOR: Maybe – Often this data is not shared or even accessible. And some competitors are in such a hurry they don’t take time to explain.
Will we try to sell you something you may not want or need?
CASEY: Never – Our techs are paid well. Their focus is to make you happy, not sell you stuff you don’t need.
COMPETITOR: Sometimes – Many price their maintenance contract low so they can later upsell or charge for ‘repairs they find’. And many actually train and pay their ‘techs’ like a salesman.
Are our technicians NATE certified? Have we done proper background checks? Drug tests?
CASEY: Always – All or our technicians are NATE Certified, background checked, must fulfill Continuing Education (CE), and are regularly/randomly drug tested. We want you and your family to feel safe and have the best service possible.
COMPETITOR: Sometimes – Not all techs are NATE certified or drug tested. Many do no additional training. Some don’t even require a proper background check or drug test. Yikes!
How much will something cost, and how can I verify?
CASEY: Transparent – We’re straight shooters. All of the information about our company’s policies and pricing is available to you.
COMPETITOR: Sometimes – Again, some trick you with coupons or low upfront prices… but later try to sell you something
What procedures do you have to keep everyone honest & reliable?
CASEY: High Standard – If any of our staff gives unsatisfactory service, we take it seriously. One of our managers will get involved the solve the issue. And if you’re still not satisfied, senior leaders get involved. Yep, even the bosses get involved.
COMPETITOR: Varies – One competitor technician cussed out a homeowner in their front yard – on camera! Yeah, that really happens.
Heat Pump Maintenance Contract
Our Customers Love Us
We focus on quality service, great value, and long-term relationships.
Why Our Maintenance
We take heat pump maintenance seriously. Every time we come to fulfill a maintenance contract, our heat pump techs follow these rules:
- Show up on time
- Respect your home, your family, and your property
- Answer all your questions
- Provide clear and fair pricing
- Review all documentation and contracts with you
- Show up late
- Upsell or use high-pressure sales tactics
- Talk in confusing terms or language
- Ruin grass or yard
- Track mud or dirt in your home
- Leave cigarette butts in your yard
- Make anyone in your home feel uncomfortable
Why should I get heat pump maintenance?
The same reason you get oil changes for your car and checkups with your doctor! A well-maintained heat pump system means:
As with most things, the better maintained the longer it will last.
Most manufacturer warranties require maintenance visits. If your maintenance isn’t properly executed, your warranty could become void.
An inefficient system can cause large spikes in your energy bill versus a properly maintained one can save you up to 30%.
Prevent Costly Repairs:
Scheduled heat pump maintenance can help you manage or avoid costly repairs.
Keeps you comfortable:
Wouldn’t it be nice to know that your heating and cooling system isn’t going to fail you during those hot summer days and cold winter nights?
Our Heat Pump Maintenance Checklist
We have a long maintenance checklist that our NATE Certified Techs go through. With that data we're able to make adjustments, do upkeep, and track the performance of your system over time. After each visit, we give you a copy of the checklist and walk you through what it all means. Or if you decide to get a second opinion, you can share the data with another HVAC technician to see what they think. We want to ensure that your entire heat pump is functioning properly.
What we check
Heat pump systems are very complex machines with many components. Here are some of the parts & measurements in our checklist:
- Compressor amp draw and PSI levels
- Refrigerant or Freon levels
- Superheat and Subcooling functionality
- Fan and motor functionality
- Fan and motor Volts and Amps levels
- Heat pump capacitor health
- Heat pump evaporator coil health
- Humidity levels
- Drain line functionality
- Air filters (both inside and outside)
- Heating exchangers and CO2 levels
- Electrical components (wires, contactor, etc.)
- Thermostat functionality
- Ductwork functionality
We Maintain All Brands
From ductless mini-split systems to hybrid and geothermal heat pumps we can maintain any system.