Heat Pump Installation

Professional, Affordable, & Honest Heat Pump Installation.

Heat Pump Installation Video Transcript

There are several steps involved in new heat pump installation. And about 70% are installed incorrectly,
[On screen: 70% Installed Incorrectly]

which can cause you to pay more.

Casey Services NATE certified techs have been properly installing heat pump replacement systems for decades in Raleigh, Wake Forest, Durham, and the surrounding areas.
[On screen: Raleigh, Wake Forest, Durham]

Consequences of Improper Heat Pump Installation

When a heat pump system is installed poorly, your wallet can take a hit. And according to the Dept of Energy, approximately 70-90% of heat pumps have at least one installation error.
[On screen: 70-90% Installation error]

Symptoms of a bad install include:
Premature compressor failures,
[On screen: Premature compressor failure]

corrosion of components,
[On screen: Corrosion]

freon leaks,
[On screen: Freon leaks]

poor performance,
[On screen: Poor performance]

and high utility bills.
[On screen: High utility bills]

This is why it’s so important that your heat pump unit is installed right the first time.

Importance of Proper Heat Pump Installation

Proper heat pump installation can result in great energy savings and comfort.
[On screen: Savings & Comfort]

It also keeps you compliant with your warranties and insurance,
[On screen: Compliance]

prolongs your unit’s life,
[On screen: Prolongs unit’s life]

requires less repairs,
[On screen: Fewer repairs]

and will operate quietly in your home.
[On screen: Operates quietly]

If you’re looking for a professional heat pump replacement, give us a call or fill out our form so we can get your new heat pump unit ready to go!

Benefits of Casey Services Heat Pump Installation

  • 50 Years of Installation Experience – We know how to install things right the first time, avoiding costly re-work.
  • Consultative Process – From new installation to replacement, our technicians have you covered.
  • Service Areas – Serving Wake Forest, Raleigh, Durham, and the surrounding areas.

Heat Pump Installation Process

70-90% of Heat Pumps systems are installed with at least one error. With a wealth of experience from thousands of successful installations, we can get it done right, the first time.

Our Process

  • Load Calculation – We do load calculations based on the major factors affecting a home like size, insulation, sunlight, etc. These calculations are often referred to as Manuals J, S, T, & D.
  • Consult – We discuss the HVAC needs of the home, as well as the comfort, energy savings, and system lifespan with the homeowner. And then we advise on the best heat pump for your budget and needs.
  • Permits – We pull all necessary permits. Without the proper permits, your system cannot be inspected by the county. Also, in case of an electrical or system fire, insurance companies won’t cover any possible damages to your home. And usually, manufacturers will not warranty an unpermitted installation.
  • Removal – We remove your old unit (if there is one) and recycle the unit and freon. If someone is caught not properly recycling freon, it can result in a $10,000 fine due to its harmful environmental effects!
  • Heat Pump Installation – We install the new system per the manufacturer’s specifications. No cutting corners, skipping valuable tests, or trying to skimp on materials like nitrogen or solder. If the system is not installed properly, it can suffer serious problems within the first 5 years, and even void the warranty.
  • Test – We pump nitrogen through the system, which helps remove harmful moisture. If any moisture is left in the system, it will turn to acid and start eating through various parts. The nitrogen is kept at a high PSI to also test for any leaks.
  • Retest – We then pull a vacuum on the system, sucking all the nitrogen and any contaminants out. Again, this keeps the system free of harmful moisture that would later acidize and destroy parts. And again, this allows us to test for any leaks.
  • Inspection – Once approved by the inspector, we fire on the system and do our last test and calibrations.
AC Maintenance Diagram

Our Customers Love Us

See what our heat pump installation customers say about our systems and service.

New Heat Pump Installation or Repair?

If you're deciding between a new heat pump installation or a repair, there are a few factors to consider. Things like budget, unit age, frequency, and cost of repairs, and more. We take a consultative approach, without the upselling or high pressure sales tactics.

HVAC Replacement Consult
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Casey Services is an American Standard Customer Care Dealer


  • Trained Experts:  We stay updated on the latest tech to provide you with the highest quality of service.
  • Licensed by American Standard: In order to sell or install AS Heat Pump systems, you must meet specific requirements set by AS.
  • Decades of Experience: In addition to training, we have been working with AS for many years & know what it takes to properly service these systems.
American Standard Customer Care Dealer logo

Heat Pump Installation FAQ

Are Heat Pumps Energy Efficient?

Heat pumps are considered one of the most efficient heating and cooling systems available. That’s why many heat pumps can have a 20+ SEER rating!

How Much Can a Heat Pump Save You?

That depends on your current HVAC system. Check the SEER or AFUE of your system, then compare with newer heat pumps. A high SEER & HSPF indicates high efficiency. Other factors like tonnage, ductwork, insulation, sunlight, etc., all play a major role in energy savings. On average though, a higher efficiency system can save up to 30% on energy costs.

NOTE – Heat pumps are normally highly efficient over ~40°F. As the temperature drops below 40°F, you begin to lose more and more efficiency. The reason being is that the heat pump cannot produce heat fast enough.

How Long Do Heat Pumps Last?

Heat pumps generally last about 15 years.

An improperly installed heat pump can break down or wear out easily in less than 3 years. And a lower-quality system may not last as long. However, with proper installation and maintenance, it may last longer. The key to a durable, healthy system is proper heat pump installation and maintenance.

How Much Does Heat Pump Installation Cost?

It varies. According to NC State Law, every heat pump system must go through tests and calculations before installation. The average cost for smaller homes is around $3,500 to $5,200. For larger homes, it’s around $10,500 to $18,900.

How Often Should I Service My Heat Pump?

If you are using your heat pump for both heating and cooling, then maintenance service should be twice a year. Heating is checked in the fall and cooling is checked in the spring and both take at least an hour to do properly. This mitigates the risk of larger, more expensive repairs, and keeps your system running efficiently. Also, this is often required to keep your system under warranty.

Will a Heat Pump Add Value to My Home?

Normally, yes! In today’s market, most people see 35%-50% of the heat pump’s price added to their home value, especially if you install an efficient heat pump system since it lowers the monthly energy cost. So a higher SEER, energy-efficient heat pump is a great investment. Kitchen styles come and go, but saving money is timeless!

Does Home Square Footage Increase My Heat Pump Installation Cost?

Heat pumps work by circulating and cooling air. Home square footage, ceiling height, and number of stories – these things affect what type of unit you need and its tonnage size. Generally, the bigger the home and more stories, the bigger and pricier your system.

Are Energy Efficient Heat Pumps Tax Deductible?

Each state is different. Here in North Carolina, there are some rebates and credits available to homeowners and home builders. Check out the resources below:

Why American Standard

At Casey Services, we only install American Standard heat pumps. Here's why:

  • Great warranty - American Standard has some of the best warranties in the industry. They offer limited life-time, 12-year compressor warranty, and 10-year on parts depending on the series.
  • Fewer repairs - On average, American Standard has significantly fewer repairs than other brands.
  • Energy efficient - American Standard offers high SEER and ENERGY STAR© rated systems. This means a more energy efficient system that will cost less to run each month.
  • Variable-speed heating and cooling - IMPORTANT: This saves money and increases lifespan, efficiency, and comfort. This allows the heat pump to work at different speeds. So instead of going from working at 100% to 0%, it can vary its output.
  • Multi-system linking - American Standard has a wide variety of heating and cooling systems that work together, delivering you maximum efficiency.
  • Quiet operation - American Standard systems operates at a much lower noise level than other brands.
American Standard HVAC